FAQ’s

We would like shopping with us to be as easy and fun as possible. With this in mind we have compiled detailed information on all of our Frequently Asked Questions.

How much is postage and packing?
Postage and packing for each order varies and so the price will be stated within the product page or on the check out page. If you want further information on this please contact us via our website contact form.

My credit/debit card has been declined,what do I do?
You need to contact your bank or card provider. We accept most major cards with the exception of American Express, Diners Club and Splash.

Can I get replacement product instructions?
Yes, we can provide replacement instructions via email. If you make your request via email at info@recreationltd.co.uk we will provide them to you by return email.

Can I order from outside the UK?
We currently cannot take international orders, however it is something we are considering introducing. If you are interested in this please email us at info@recreationltd.co.uk and we will advise you if this option becomes available.

How long will I have to wait for my order?
Products that are in stock are normally dispatched from our fulfilment facilities within 5 working days. The parcel carrier will either be by mail or a specialist parcel carrier. If you are not in when the delivery arrives a card will be left so that an alternative time for delivery can be arranged.

Delivery & Returns Policy

Where is my order?
Once you have ordered a product from Recreationltd.co.uk we will dispatch it to you within 5 working days of your payment being received.

We have different methods depending on the size and weight of the products and dependant on where the product is shipping from. It is possible that if you order more than one product it may arrive separately via different carriers. This will be noted on the paperwork sent with your product.

Your order will be dispatched from our fulfilment facility within 5 working days but it may take up to 3 days to reach you. If you are not available at the delivery address when your parcel arrives, you will be left a card with contact details for either pick up or redelivery.

Returning Damaged, Defective or Unwanted Products
If you are not satisfied with the product as received, you may return any Products if you notify us within 7 working days of delivery.

To do so you should notify us by email info@recreationltd.co.uk within 7 working days, or by telephone on 01189 736222, when you should request a returns number.

You should then complete a Returns Form, which you should enclose with the Products. You will then be entitled to a refund from us, which will be paid as soon as possible but in any event within 30 days of the return of the Products. You must keep any products you intend to return to us in good condition whilst in your possession and must arrange for and pay the costs of returning the Products to Recreation Ltd at the address below.

Customer Services
Re:creation ltd
Building 2
Meadows Business Park
Station Approach
Camberley
GU17 9AB
UK

Alternatively if you so request, we will collect the products from you but this cost will be charged to you and we may deduct this from your refund.

However if the product is a) not the Product that you ordered or does not match its description ; or b) the product is faulty or not of a satisfactory quality Recreation Ltd will, at its option, deliver a replacement Product or refund you the price of the Product plus your reasonable costs of returning the Product.

If you have any complaints about our products or service you should direct them to us via email at info@recreationltd.co.uk or by post to the Customer Service Manager at the address above and as also noted in the Customer Service section of the Recreation Ltd website.

Customer Service

We pride ourselves on providing optimal customer service.

Should you wish to contact us for any matter whether relating to your order or just for other information you require, please feel free to contact us. You can do so by doing any of the following:

1) Emailing us at sales@recreationltd.co.uk
2) By telephone on + 44 (0) 118 973 6222
3) You can also contact us by letter address as below

Customer Services Manager
Re:creation ltd
Building 2
Meadows Business Park
Station Approach
Camberley
GU17 9AB
UK