IMPORTANT PRODUCT REPAIR NOTICE
Razor RipStik Electric Caster Boards
Details: The rear wheel of the caster board can stop rotating while the product is being used.
Description: This repair notice involves Razor RipStik Electric motorized caster boards manufactured on or before November 30, 2016. The date of manufacture is on the barcode label.
What to do: Stop using the caster boards immediately and request a free repair kit by calling 0118-973-6222 between 9:00 am and 5.30pm Monday to Thursday, and between 9:00 am and 3:00 pm Friday.
PRODUCT REPAIR NOTICE Q&A
Q: Why is Razor conducting this product repair notice?
A: Razor is conducting a product repair notice on its RipStik Electric motorized caster boards, because the rear wheel can stop rotating while the caster board is in use.
Q: How can I tell if my RipStik Electric is affected by the product repair notice?
A: The affected units were built on or before November 30, 2016. You can find the date of manufacture on the bar code label.
Q: What should I do if I have an affected RipStik Electric?
A: Call Re:creation (on behalf of Razor) on 0118-973-622 9:00 am to 5.30 pm Monday to Thursday, and 9:00 to 3:00 pm Friday. We will send you a free repair kit that is easy to install.
Q: What is the problem with my RipStik Electric?
A: The rear wheel can stop rotating while the caster board is in use. We would stress that this is a low risk product repair notice.
Q: My RipStik Electric appears to be operating okay. Can I continue to use it?
A: Even though your RipStik Electric appears to be safe, we are asking all customers to immediately stop using the product and participate in the product repair notice by repairing your caster board with the free repair kit that Re:creation will send you on behalf of Razor.
Q: I no longer have the receipt for the product. Can I still get a free repair kit?
DOWNLOAD REAR WHEEL REPAIR KIT INSTRUCTIONS: Ripstik Repair Modification Instructions